Shipping usually takes 4 to 6 business days, and orders anywhere in the world except for Russia and Israel are provided with FREE Worldwide Shipping. Almost any address in the world can be shipped by us.
You may return most new, unopened orders after 30 days from delivery for a full refund. When the return is as a result of our error, such as receiving the wrong or defective order, we will also cover the cost of shipping. You’ll get your refund within 3 to 5 days of when we get your returned order. However, refunds are processed fast in most cases and the process of returning an order is simple. Our customer service staff will contact you with return instructions once we receive your order number and details about the product you wish to return. You must return all return items in the original packaging and original condition.
Returns are often due to incorrect sizing being ordered. Different brands have different sizing standards. You will find our sizing charts on our website. We respectfully request that customers compare their body measurements with the charts before placing an order. Feel free to contact our stylists by completing our online form or chatting with us live if you are having sizing issues.
We are available to assist you in exchanges and returns that are not used, unwashed, or have factory defects within 30 days of receiving the product. Our live chat or contact form are available if you prefer.
The items must be returned unopened and with all hangtags attached so that they may be exchanged. Returned items for any other reason will be ineligible for refunds or exchanges. Returns will be exclusively the responsibility of the sender. Please utilize an insured, traceable carrier in order to ensure that our customers’ safety.
We process refunds within 4 to 6 working days after we receive the order back from you.